Delivery and returns

The available delivery methods and their fees are shown at checkout, and the delivery fee forms part of your total before you pay. Each plant counts as 1 kg:

• Up to 5 kg: R 300
• Over 5 kg up to 10 kg: R 450
• Over 10 kg up to 15 kg: R 600
• Over 15 kg up to 20 kg: R 750, then R 150 more for every further 5 kg

All plants are bare-rooted and will be sent as such, packaged in the most suitable way to be shipped, and the buyer should be prepared to receive the plant as such, either to be planted in the garden or should have their own pot and soil ready on arrival.

Courier door-to-door (The Courier Guy): parcels are dispatched Monday to Wednesday to prevent plants from getting stuck in the courier network over weekends.

The shop is located in Kempton Park, Gauteng, and visits are by appointment only. Email info@cliviasforsale.com to arrange one. Once your visit is arranged, we email you a visit code: enter it at checkout to buy online and collect your plant at the visit, with no delivery fee.

Every plant is packed carefully for transit, but live plants can suffer in the courier network. If a plant arrives damaged, or is not what its listing described, please report it within 48 hours of delivery. Sign in, open the order in Your account, choose Report a problem with this order, and add at least two photos of the plant and its packaging. If no delivery time was recorded for your order, the 48 hours start 3 days after we dispatched it.

We look at every report ourselves. We may ask for the plant to come back to us first, and when we do, we arrange the courier and pay for it. If we uphold your report, the outcome is a replacement where a comparable plant is available, or a refund. If we decline a report, for example because the photos show the plant arrived in good condition, we always tell you why. You can follow each step on your order page, and we email you at each one. The delivery fee is refunded where the law requires it.

Noticed a problem after the 48 hours? Email info@cliviasforsale.com with your order number. Your rights under the Consumer Protection Act still apply.

Once a plant has been delivered in good condition, its care is in your hands, and losses caused by care after delivery are not covered.

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving it and return the goods unused. This cooling-off right applies to every online order. For a live plant, its condition is assessed on return before the refund is confirmed. Under the same section, the direct cost of returning the goods is carried by the buyer.

Returning a plant you changed your mind about is at your own cost: email us first to arrange it, then send the plant back by courier at your expense. A plant that arrives damaged or not as described is different: report it from Your account as set out above.

Separately, the Consumer Protection Act entitles you to goods of good quality that match their description. A plant that is not what its listing described may be returned for a refund, or for a replacement where a comparable plant is available. When a plant like that comes back to us, we carry the cost of the return.

An approved refund is paid to the original payment method through Yoco, our payment provider.

For any delivery or return question, email info@cliviasforsale.com and include your order number.

Answers to common delivery questions are in Common Clivia questions.